Terms & Conditions

MediSwift24 is a healthcare management software platform designed for healthcare organizations such as clinics, hospitals, pharmacies and other healthcare facilities.

The platform may include features for:

• Patient management
• Appointments
• Consultations
• Prescriptions
• Pharmacy
• Inventory
• Laboratory management
• Billing
• Reports
• User management
• Notifications
• Audit and operational management
• Other healthcare administration functions

Features may change, improve or be discontinued from time to time.

MediSwift24 is intended primarily for healthcare organizations and professional users.

You must provide accurate information when creating an account or requesting services.

You must have authority to represent the organization if you create an account on behalf of a clinic, hospital or other healthcare organization.

Customers are responsible for:

• Providing accurate registration information
• Keeping login credentials confidential
• Restricting access to authorized users
• Assigning appropriate user roles and permissions
• Immediately notifying MediSwift24 of suspected unauthorized access
• Ensuring users comply with these Terms

Customers are responsible for activity performed through their accounts unless caused by unauthorized access attributable to MediSwift24's failure to maintain reasonable security controls.

MediSwift24 provides software tools and does not replace the professional judgment of doctors, healthcare professionals or facility administrators.

Customers are responsible for:

• Accuracy of information entered into the system
• Appropriate patient consent and notices where required
• Compliance with healthcare laws applicable to their organization
• Proper use of patient information
• Clinical decisions
• Diagnosis and treatment
• Verification of prescriptions and medical records
• Ensuring authorized personnel use the platform appropriately

MediSwift24 does not provide medical treatment to patients through the website.

Healthcare organizations may enter patient and healthcare information into MediSwift24.

Customers are responsible for ensuring that they have the lawful basis, authority, consent or other permission required to collect and process such information.

The processing of customer and patient information may also be governed by a separate Data Processing Agreement.

Users must not:

• Use MediSwift24 for unlawful activities
• Attempt to gain unauthorized access
• Circumvent security controls
• Upload malicious software
• Interfere with platform availability
• Reverse engineer the software except where permitted by applicable law
• Copy or resell the platform without authorization
• Use another user's credentials
• Misuse patient information
• Use the platform to violate applicable laws or regulations

MediSwift24 may offer a 30-day free trial.

During the free trial:

• Certain features may be limited
• Trial availability may depend on the service plan
• MediSwift24 may change or discontinue trial availability
• Customers are responsible for using the trial appropriately
• Unless otherwise agreed, trial accounts do not guarantee continued access after the trial period

Any paid subscription following the trial will be governed by the applicable pricing and subscription terms.

Depending on the selected service model, customers may be charged:

• One-time setup/onboarding fees
• Monthly subscription fees
• Other agreed service charges

For local/on-premise installations, customers may instead be charged a one-time installation/setup fee together with applicable yearly service or maintenance charges.

All applicable charges will be communicated to the customer before purchase or activation.

Customers agree to pay applicable charges according to the selected plan or commercial agreement.

Failure to pay may result in:

• Reminder or payment notices
• Temporary suspension
• Restriction of certain features
• Termination after applicable notice

Specific payment terms may be included in the customer agreement or invoice.

Subject to payment and compliance with these Terms, MediSwift24 grants the customer a limited, non-exclusive, non-transferable right to use the software during the applicable subscription period.

Customers do not acquire ownership of MediSwift24's software, source code, technology, trademarks or underlying intellectual property.

MediSwift24 and its associated software, designs, branding, logos, interfaces, code, documentation and content are owned by or licensed to MediSwift24 unless otherwise stated.

Customers retain ownership of their own data.

Customers grant MediSwift24 the limited rights necessary to host, process, transmit, back up and otherwise handle customer data solely to provide the contracted services and fulfill legal or operational obligations.

We aim to keep MediSwift24 reliable and available.

However, uninterrupted availability cannot be guaranteed.

Service interruptions may occur because of:

• Scheduled maintenance
• Emergency maintenance
• Infrastructure failures
• Internet/network failures
• Third-party service failures
• Security incidents
• Events outside our reasonable control

MediSwift24 may maintain backups for operational, security and disaster-recovery purposes.

Backups are intended to support service recovery and do not replace the customer's responsibility to maintain appropriate records where required.

Specific backup and retention arrangements may be described in the customer agreement.

MediSwift24 uses reasonable technical and organizational measures to protect the platform and information handled through it.

Customers must also maintain appropriate internal security practices, including:

• Strong passwords
• Appropriate user permissions
• Authorized-user management
• Secure devices
• Timely reporting of suspicious activity

MediSwift24 is a software platform for healthcare management and administration.

MediSwift24 does not independently provide medical diagnosis, treatment or professional medical advice.

Healthcare professionals remain responsible for clinical decisions and patient care.

Information displayed through the platform must be reviewed and verified by qualified professionals where appropriate.

Future AI features, if introduced, will be subject to their own functionality, limitations and applicable requirements.

MediSwift24 may introduce AI-enabled functionality in 2027.

Any such feature may be subject to:

• Separate terms
• Product-specific disclosures
• Additional privacy notices
• Appropriate safeguards
• Human review
• Applicable healthcare and regulatory requirements

Customers must not rely solely on automated outputs for clinical decisions unless the relevant feature is specifically designed, validated and legally permitted for that purpose.

MediSwift24 may depend on third-party infrastructure, communication, payment, hosting, security or other services.

Third-party services may have their own terms and privacy policies.

MediSwift24 is not responsible for third-party services outside its reasonable control.

MediSwift24 may suspend or terminate an account where:

• Fees remain unpaid
• The customer violates these Terms
• The service is being used unlawfully
• Security is threatened
• Fraud or abuse is suspected
• Required by law
• The customer materially breaches the agreement

Customers may cancel their subscription according to the applicable cancellation terms.

After termination, customer data may remain available for a limited period to allow applicable export, backup or legal processes.

After the applicable retention period, data may be deleted or anonymized subject to legal, backup and operational requirements.

Specific procedures should be described in the customer agreement or DPA.

Each party should protect confidential information received from the other party and use it only for legitimate purposes related to the business relationship.

Confidentiality obligations may be further defined in a separate agreement.

MediSwift24 is provided on an "as available" basis.

To the extent permitted by applicable law, we do not guarantee that:

• The service will always be uninterrupted
• The platform will be completely error-free
• Every feature will meet every customer requirement
• Third-party services will always be available
• The service will be suitable for every particular purpose

Nothing in these Terms excludes rights or protections that cannot legally be excluded.

To the maximum extent permitted by applicable law, MediSwift24 will not be liable for indirect, incidental, special or consequential losses arising from use of the service.

Any contractual limitation of liability should be interpreted together with the applicable customer agreement and mandatory provisions of law.

Customers agree to use MediSwift24 lawfully and responsibly.

To the extent permitted by law, customers may be responsible for claims arising from:

• Their unlawful use of the platform
• Unauthorized use of patient information
• Violation of these Terms
• Violation of third-party rights
• Misuse of the platform by their personnel

Specific indemnity obligations may be included in the customer agreement.

These Terms are governed by the laws of India.

Subject to applicable law, disputes relating to these Terms shall be subject to the jurisdiction of courts having appropriate jurisdiction over Belagavi, Karnataka.

MediSwift24 may update these Terms from time to time.

The updated version will be published on this page with a revised "Last Updated" date.

Continued use of the service after an update may constitute acceptance where permitted by applicable law.

MediSwift24, Azad Nagar, Belagavi, Karnataka, India. Email: help@mediswift24.com