This Refund & Cancellation Policy explains the general cancellation and refund terms for MediSwift24 services.
1. Free Trial
MediSwift24 currently offers a 30-day free trial where applicable.
Customers may use the available trial features during the trial period.
Unless otherwise agreed, no refund applies to a free trial because no subscription fee is charged for the trial itself.
2. Paid Subscriptions
After activation of a paid plan, subscription fees are generally charged according to the selected plan or customer agreement.
Customers should review the applicable commercial terms before making payment.
3. Cancellation
Customers may request cancellation by contacting: help@mediswift24.com
Cancellation requests should include the customer/facility name and relevant account details.
Unless otherwise agreed in writing, cancellation normally takes effect at the end of the current paid billing period.
4. Setup Fees
One-time setup, implementation, onboarding or installation fees may be non-refundable once the relevant work has commenced or been completed.
The applicable commercial agreement or invoice will specify the agreed terms.
5. Local / On-Premise Installation
For customers choosing local/on-premise installation:
- A one-time installation/setup fee may apply.
- Yearly service/maintenance charges may apply.
- Installation and configuration work may be non-refundable once performed.
6. Refunds
Refund requests will be reviewed individually based on:
- Applicable agreement
- Payment terms
- Service usage
- Reason for the request
- Whether implementation/setup work has already been performed
- Applicable law
Where a refund is approved, the refund method and processing time will be communicated to the customer.
7. Service Failure
If a significant service issue occurs, customers should contact: help@mediswift24.com
We will investigate the issue and, where appropriate, provide a reasonable remedy according to the customer agreement.
8. Failed Payments
If a payment fails, MediSwift24 may contact the customer to request updated payment information.
Continued non-payment may result in suspension or termination of the account.
9. Data After Cancellation
Cancellation does not necessarily mean immediate deletion of customer data.
Data may be retained for a limited period for:
- Backup
- Security
- Legal compliance
- Dispute resolution
- Data export
- Operational requirements
Applicable data deletion procedures may be described in the customer agreement and Data Processing Agreement.
10. Contact
For cancellation or refund requests:
MediSwift24, Azad Nagar, Belagavi, Karnataka, India. Email: help@mediswift24.com